Consumer Care Specialist

Spin Master

Ontario, CA
Base: $45,000 to $47,000 py; bonus/equity: not spe...
Hybrid
Previous customer service experience
Social media management skills
De-escalation of complex issues
The role involves acting as an elevated support tier to resolve complex case escalations across phone, email, and live chat

Job Summary

  • The role involves acting as an elevated support tier to resolve complex case escalations across phone, email, and live chat.
  • Candidates will manage social media presence and respond to critical online reviews on platforms like Facebook, Instagram, and YouTube.
  • Spin Master offers comprehensive benefits, flexible work hours, and opportunities for growth within a fun, innovative culture.

Matching Summary

The role involves acting as an elevated support tier to resolve complex case escalations across phone, email, and live chat.

Salary

Base: $45,000 to $47,000 Per Annum; Bonus/Equity: Not specified; Benefits: Comprehensive benefits included

Skills & Requirements

Must-have

  • Previous customer service experience
  • Social media management skills
  • De-escalation of complex issues
  • Rotational shift flexibility
  • Strong verbal communication

Nice-to-have

  • Experience with online communities
  • Ability to work in fast-paced environment
  • Passion for children's entertainment

Key Requirements

  • Prior consumer care environment experience
  • Flexibility for rotational shifts including holidays
  • Demonstrated negotiation and de-escalation ability

Work Rights

Not specified

Tailored Resume

Cover Letter