Client Care Representative - Group Benefits

Sun Life

Minimum 1 year inbound call center experience
Fluency in english speaking and writing
Ability to handle 3 concurrent chat sessions
You will receive telephone calls and manage three concurrent chat sessions to assess customer needs and resolve issues

Job Summary

  • You will receive telephone calls and manage three concurrent chat sessions to assess customer needs and resolve issues.
  • The role requires a commitment to a scheduled environment with flexibility to work night shifts and overtime during peak periods.
  • Sun Life encourages employees to be their best self while working with dynamic colleagues to make life brighter for clients.

Matching Summary

You will receive telephone calls and manage three concurrent chat sessions to assess customer needs and resolve issues.

Skills & Requirements

Must-have

  • Minimum 1 year inbound call center experience
  • Fluency in English speaking and writing
  • Ability to handle 3 concurrent chat sessions
  • Proficient Windows knowledge and keyboarding skills

Nice-to-have

  • Previous BPO work experience in Healthcare or Insurance
  • Customer Centric approach with empathy
  • Ability to adapt quickly to changing business needs
  • Strong team player with positive attitude

Key Requirements

  • 1 year minimum inbound call center experience
  • Healthcare or Insurance BPO experience preferred
  • English fluency required

Work Rights

Not specified

Tailored Resume

Cover Letter