Sr. Client Care Representative - French Bilingual

Sun Life

1 year inbound call center experience
Fluency in english and french languages
Ability to handle 3 concurrent chats
The role involves providing outstanding customer service by resolving telephone inquiries and chat sessions in both English and French

Job Summary

  • The role involves providing outstanding customer service by resolving telephone inquiries and chat sessions in both English and French.
  • Candidates must be able to navigate computer systems to track calls, gather information, and effectively resolve customer issues.
  • The position requires flexibility to work night shifts and overtime during peak periods while maintaining a positive team environment.

Matching Summary

The role involves providing outstanding customer service by resolving telephone inquiries and chat sessions in both English and French.

Skills & Requirements

Must-have

  • 1 year inbound call center experience
  • Fluency in English and French languages
  • Ability to handle 3 concurrent chats
  • 25 words per minute typing speed with 95% accuracy
  • Experience in Healthcare or Insurance sector

Nice-to-have

  • Customer centric approach
  • Empathy and emotional control
  • Positive attitude in high-pressure environment
  • Strong team player with open feedback mindset
  • Proactive problem-solving skills

Key Requirements

  • Minimum 1 year inbound call center experience
  • Previous BPO work experience in Healthcare/Insurance preferred
  • Proficient Windows knowledge and keyboarding skills
  • Above average oral and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter