Scuk Financial Support Agent, 12 Month Fixed Term Contract

Santander UK

Redhill, United Kingdom
Competitive salary dependent on experience; annual...
Hybrid
Strong verbal and written communication skills
Ability to manage sensitive conversations with empathy
Experience conducting affordability assessments
The role involves supporting customers experiencing financial difficulty across vehicle finance, leasing, and contract hire agreements

Job Summary

  • The role involves supporting customers experiencing financial difficulty across vehicle finance, leasing, and contract hire agreements.
  • Employees must conduct affordability assessments and identify sustainable repayment solutions while adhering to FCA regulations.
  • The position offers a competitive salary, 25 days holiday plus bank holidays, private medical cover, and generous pension contributions.

Matching Summary

The role involves supporting customers experiencing financial difficulty across vehicle finance, leasing, and contract hire agreements.

Salary

Competitive salary dependent on experience; Annual bonus based on performance; Benefits include 25 days holiday, private medical, £500 allowance, and pension

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Ability to manage sensitive conversations with empathy
  • Experience conducting affordability assessments
  • Knowledge of FCA regulation and Consumer Duty
  • Resilience and calm under pressure

Nice-to-have

  • Experience in motor finance or leasing sectors
  • Background supporting vulnerable customers
  • Familiarity with litigation and recovery processes
  • Strong teamwork and collaboration skills
  • Ethical approach to customer interactions

Key Requirements

  • Hybrid work model requiring 3 days weekly in Redhill office
  • Experience in collections, arrears, or financial support preferred
  • Understanding of regulatory compliance and consumer protection principles

Work Rights

Not specified

Tailored Resume

Cover Letter