This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur, prioritizing human-centric, engagement-focused activities
Job Summary
This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur, prioritizing human-centric, engagement-focused activities.
Responsibilities include managing teams, site operations, service contracts, sourcing, procurement, and financial decisions to achieve operational excellence while ensuring safe working practices.
The role fosters engagement and collaboration with service partners, coordinates with landlords, and interacts with various lines of business and occupants to provide an exceptional service experience.
Matching Summary
This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur, prioritizing human-centric, engagement-focused activities.
Skills & Requirements
Must-have
Facility management industry experience
Operational excellence and service delivery
Team leadership and staff management
Client relationship management
Health, Safety, Environment and Risk Management compliance
Vendor contract and procurement management
Nice-to-have
Use of technology and digital platforms
Collaboration and community-building
Problem solving and strategic thinking
Customer service orientation
Multicultural team collaboration
Adaptability in fast-paced environment
Key Requirements
Minimum 8 years facility management experience
Excellent verbal and written communication skills
Strong analytical and organizational skills
Bachelor’s degree in related field preferred
Understanding of building engineering services beneficial