The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.
Matching Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
$43,923; Not specified; Yes
Skills & Requirements
Must-have
Support and maintain technology equipment
Fulfill support requests
Respond to IT service tickets
Install and configure operating systems
Transport and deploy IT hardware
Nice-to-have
Strong customer service skills
Strong communication skills
Create documentation for support solutions
Function as tier-2 support resource
Key Requirements
Bachelor's degree or technical training
2+ years computer support experience
Experience supporting Windows and Mac
Experience with endpoint management software
Experience with networking essentials
Work Rights
Must have proof of legal authority to work in the United States