Customer Success Manager

Partssource

Charlotte, North Carolina, United States
On-site
3-8 years in customer success or account management
Experience managing customer portfolios and retention
Strong communication and relationship management skills
PartsSource is the leading technology platform for managing mission-critical healthcare equipment trusted by over 5,000 US hospitals

Job Summary

  • PartsSource is the leading technology platform for managing mission-critical healthcare equipment trusted by over 5,000 US hospitals.
  • The Customer Success Manager will drive retention, adoption, and growth through proactive engagement and strategic partnership.
  • Team members are deeply committed to the mission of ensuring healthcare is always on through aligned values and shared ownership.

Matching Summary

PartsSource is the leading technology platform for managing mission-critical healthcare equipment trusted by over 5,000 US hospitals.

Skills & Requirements

Must-have

  • 3-8 years in Customer Success or Account Management
  • Experience managing customer portfolios and retention
  • Strong communication and relationship management skills

Nice-to-have

  • Experience in healthcare or SaaS sectors
  • Familiarity with Salesforce or Gainsight platforms
  • Data-driven customer insights and performance metrics
  • Proven track record of driving account expansion

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3-8+ years of relevant professional experience
  • Ability to manage multiple accounts simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter