Lead Renewals & Customer Success Manager (german Speaking)

Culture Amp

Berlin, Germany
Not specified; equity: employee share option progr...
On-site
Native german speaker
7+ years saas experience
Enterprise account management
This role involves owning a book of Enterprise accounts in the DACH region to drive adoption and lead complex contract renewals

Job Summary

  • This role involves owning a book of Enterprise accounts in the DACH region to drive adoption and lead complex contract renewals.
  • The company is backed by leading venture capital funds and recognized as one of the world's top private cloud companies by Forbes.
  • Employees receive equity through an Employee Share Option Program, learning programs, and flexible work arrangements including remote options.

Matching Summary

This role involves owning a book of Enterprise accounts in the DACH region to drive adoption and lead complex contract renewals.

Salary

Not specified; Equity: Employee Share Option Program; Benefits: Learning programs, refresh days, parental leave, MacBook allowance

Skills & Requirements

Must-have

  • Native German speaker
  • 7+ years SaaS experience
  • Enterprise account management
  • Complex contract renewal negotiation
  • SaaS metrics proficiency

Nice-to-have

  • HR or People Culture background
  • Salesforce and Vitally proficiency
  • Mentorship and coaching capabilities
  • Strategic partnership building
  • Diversity of thought contribution

Key Requirements

  • 7+ years in Customer Success or Account Management
  • Proven track record with million-dollar-plus renewals
  • Deep understanding of ARR, GRR, NRR, ROI, and TCO
  • Proficiency in CRM platforms like Salesforce and Vitally
  • Strong mentorship and team development skills

Work Rights

Not specified

Tailored Resume

Cover Letter