Vp2, Customer Experience & Digital (emerging Enterprise)

UOB Group

Customer experience strategy definition
Journey simplification and process transformation
Digital platform enablement for business banking
Define and maintain the Business Banking customer experience framework aligned with overall business strategy

Job Summary

  • Define and maintain the Business Banking customer experience framework aligned with overall business strategy.
  • Own end-to-end simplification of priority customer journeys including sales, onboarding, servicing, and post-sales.
  • Act as the business owner for digital platforms to define requirements and drive user adoption tracking.

Matching Summary

Define and maintain the Business Banking customer experience framework aligned with overall business strategy.

Skills & Requirements

Must-have

  • Customer experience strategy definition
  • Journey simplification and process transformation
  • Digital platform enablement for business banking
  • Stakeholder management across multiple teams
  • Governance and risk control standards

Nice-to-have

  • Strong influence without authority skills
  • Structured problem-solving abilities
  • Vendor and fintech partner engagement
  • Highly customer-centric mindset

Key Requirements

  • Bachelor's degree in Business, Finance, or Economics
  • 10-12 years of experience in Customer Experience or Digital Transformation
  • Hands-on experience in journey design and change delivery

Work Rights

Not specified

Tailored Resume

Cover Letter