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Wake Forest University is seeking a Front Desk Coordinator for the Graylyn Conference Center in Winston Salem, NC. The role involves managing Front Desk Agents, ensuring high guest service standards, and requires a combination of supervisory experience and strong communication skills.
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Job Summary
This position oversees Front Desk Agents and will be responsible for working afternoon and evening shifts.
Responsibilities include managing weekly payroll, overseeing inventory, and ensuring the highest level of guest service.
The role requires the ability to make independent judgment decisions and resolve conflicts among guests and employees.
Matching Summary
Match Score: 75
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Wake Forest University is seeking a Front Desk Coordinator for the Graylyn Conference Center in Winston Salem, NC. The role involves managing Front Desk Agents, ensuring high guest service standards, and requires a combination of supervisory experience and strong communication skills.
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Skills & Requirements
Must-have
Manage weekly payroll and expenses
Oversee inventory of all Front Desk materials
Handle client or staff conflicts
Maintain employee/guest relations
Work weekends and holidays
Nice-to-have
Create a captivating environment
Deliver product and service to exceed expectations
Maintain good working relationships with departments
Key Requirements
One year of related experience with supervisory experience
Ability to learn and perform all essential functions of direct reports
Excellent communication and interpersonal skills
Managerial capabilities including making schedules
Ability to operate computers and knowledge of Opera and MS Office