Customer Advisor

Capita

Cape Town, Western Cape, South Africa
Competitive remuneration; bonus: up to 20% of basi...
12 months international bpo experience
Grade 12 matric qualification
High proficiency in written english
The role involves communicating with customers to identify needs and resolve product or service problems efficiently

Job Summary

  • The role involves communicating with customers to identify needs and resolve product or service problems efficiently.
  • Candidates must be prepared to work a 365-day roster including unfavorable shift patterns and festive seasons.
  • The company offers a competitive remuneration package with performance bonuses up to 20% of basic salary and free transport for evening shifts.

Matching Summary

The role involves communicating with customers to identify needs and resolve product or service problems efficiently.

Salary

Competitive remuneration; Bonus: Up to 20% of basic salary; Benefits: Shift allowance, weekend hero bonus, free transport, share scheme

Skills & Requirements

Must-have

  • 12 months international BPO experience
  • Grade 12 Matric qualification
  • High proficiency in written English
  • Active listening and problem solving skills
  • Ability to work rotating shifts including weekends

Nice-to-have

  • Telecommunications industry experience
  • Previous coaching or mentoring experience
  • Strong empathy for vulnerable customers
  • Proactive approach to identifying process improvements

Key Requirements

  • Grade 12 (Matric) education
  • 12 months international BPO experience OR 24 months domestic Call Center experience
  • Working authorization for South Africa required

Work Rights

Not specified

Tailored Resume

Cover Letter