Respond to Tier 1 HR inquiries via case management tools, ensuring timely and accurate resolution
Job Summary
Respond to Tier 1 HR inquiries via case management tools, ensuring timely and accurate resolution.
Serve as a point of contact for escalated or complex inquiries requiring policy interpretation or cross-functional coordination within People Support team.
Contribute to the creation and maintenance of knowledge articles and standard operating procedures.
Matching Summary
Respond to Tier 1 HR inquiries via case management tools, ensuring timely and accurate resolution.
Skills & Requirements
Must-have
Respond to HR inquiries
Handle complex customer queries
Provide HR policy guidance
Promote self-service tools
Collaborate with global teams
Maintain knowledge articles
Identify inquiry trends
Nice-to-have
Exceeding customer expectations
Innovative and sustainable solutions
Inclusion and belonging
Key Requirements
Bachelor’s degree in HR, Business Administration, or related field
Minimum 3 years of experience in HR shared services or operations
Experience with HRIS platforms (e.g., Workday, Success Factors)
Experience with case management tools (e.g., ServiceNow, Workday Help)
Strong communication, problem-solving, and customer service skills