End User Computing Technician Ii

The E.W. Scripps Company

Washington, DC, US
Base: $29.33 - 36.00 hourly; bonus/equity: not spe...
Onsite
Technical support for hardware and software
Troubleshooting windows and macos systems
Installing and configuring end-user devices
The E.W. Scripps Company is seeking an End User Computing Tech II to provide timely and accurate technology support to employees using a variety of devices and operating systems

Job Summary

  • The E.W. Scripps Company is seeking an End User Computing Tech II to provide timely and accurate technology support to employees using a variety of devices and operating systems.
  • The role includes troubleshooting, hardware repair, software installation, documentation, and collaboration with other technology teams to resolve complex issues.
  • The company offers a career path for professional growth, full medical, dental, vision benefits, retirement savings plan with company match, and other key benefits.

Matching Summary

The E.W. Scripps Company is seeking an End User Computing Tech II to provide timely and accurate technology support to employees using a variety of devices and operating systems.

Salary

Base: $29.33 - 36.00 hourly; Bonus/Equity: Not specified; Benefits: Full medical, dental, vision, retirement plan with company match, and other insurance benefits

Skills & Requirements

Must-have

  • technical support for hardware and software
  • troubleshooting Windows and macOS systems
  • installing and configuring end-user devices
  • hardware repair and diagnostics
  • documenting support activities
  • working knowledge of Dell/HP and Mac laptops
  • customer service and communication skills

Nice-to-have

  • working knowledge of Azure and Intune
  • familiarity with Mosyle and Entra
  • ability to work independently and in teams
  • attention to detail and problem-solving skills
  • ability to work shifts and be on call
  • experience with network protocols and diagnostic tools
  • strong collaboration with technology teams

Key Requirements

  • High School Diploma preferred
  • 1-3 years desktop support experience
  • Microsoft Certified Desktop Support Technician (MCDST) or similar certification desired
  • ability to lift up to 50 pounds
  • ability to work shifts including holidays and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter