Senior Named Customer Success Manager

Adobe Media and Data Science Research (MDSR) Laboratory

Multiple Locations
Customer success in saas
Digital marketing expertise
Strategic account planning
Serve as a Named Customer Success Manager passionate about helping accounts achieve their goals for personalization at scale, unifying voices across Adobe for a cohesive plan of action, and quantifying impact along the way

Job Summary

  • Serve as a Named Customer Success Manager passionate about helping accounts achieve their goals for personalization at scale, unifying voices across Adobe for a cohesive plan of action, and quantifying impact along the way.
  • Accountable for customer's overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization.
  • Champion innovation by sharing industry trends and new ways customers can use Adobe solutions to advance their digital maturity.

Matching Summary

Serve as a Named Customer Success Manager passionate about helping accounts achieve their goals for personalization at scale, unifying voices across Adobe for a cohesive plan of action, and quantifying impact along the way.

Skills & Requirements

Must-have

  • Customer Success in SaaS
  • Digital Marketing expertise
  • Strategic account planning
  • Driving product adoption
  • Quantifying business impact

Nice-to-have

  • Executive C-level communication
  • Storytelling and advocacy
  • Fast-paced environment adaptability
  • Innovation championing

Key Requirements

  • 10+ years Customer Success experience
  • Fluent in English and German
  • Bachelor’s Degree and/or relevant work experience
  • Ability to travel approx. 30%

Work Rights

Not specified

Tailored Resume

Cover Letter