Tenant Service Representative

JLL UK

Charlotte, NC, USA
Base: $20.65 - $24.04 ph; bonus/equity: not specif...
Exceptional customer service
Primary point of contact
Process and coordinate work orders
Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions

Job Summary

  • Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions.
  • Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions.

Salary

Base: $20.65 - $24.04 per hour; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Exceptional customer service
  • Primary point of contact
  • Process and coordinate work orders
  • Administrative support

Nice-to-have

  • Enhance tenant experience
  • Support building events
  • Community engagement initiatives

Key Requirements

  • High school diploma or equivalent
  • 1-2 years of customer service experience
  • 1-2 years of experience with work order management systems
  • Excellent verbal and written communication skills
  • Strong organizational abilities

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter