Crew Lead Inlife

Commonwealth Bank of Australia

Sydney, NSW, Australia
Hybrid
Leading large cross-functional teams
Product and delivery leadership
Operating in regulated environments
As Crew Lead – In‑Life, you’ll own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust

Job Summary

  • As Crew Lead – In‑Life, you’ll own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust.
  • You’ll set the strategy, prioritise the work, and lead talented product, technology, design, and operations leaders to deliver experiences that are simple, compliant, and genuinely helpful for customers.
  • If you’re motivated by complex problems, real accountability, and building something customers rely on for years, not just weeks – we would love to hear from you!

Matching Summary

As Crew Lead – In‑Life, you’ll own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust.

Skills & Requirements

Must-have

  • Leading large cross-functional teams
  • Product and delivery leadership
  • Operating in regulated environments
  • Stakeholder management and influencing
  • Managing digital banking platforms
  • Regulatory and compliance oversight

Nice-to-have

  • Experience in financial services
  • Customer empathy focus
  • Hybrid working environment
  • Building inclusive leadership teams
  • Balancing customer and commercial outcomes

Key Requirements

  • Proven leadership of large cross-functional teams
  • Experience in complex regulated environments
  • Strong product and delivery leadership capability
  • Excellent stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter