The role requires performing expert-level troubleshooting to ensure the integrity and stability of EHR applications for complex customers
Job Summary
The role requires performing expert-level troubleshooting to ensure the integrity and stability of EHR applications for complex customers.
Candidates must demonstrate sound judgment in making decisions that impact patient safety, financial integrity, and regulatory compliance.
The position involves mentoring team members, creating documentation for consistent processes, and delivering high-quality customer service to IT leadership.
Matching Summary
The role requires performing expert-level troubleshooting to ensure the integrity and stability of EHR applications for complex customers.
Skills & Requirements
Must-have
3+ years EHR module experience
Expert-level technical troubleshooting
Ticketing system proficiency
Change management process knowledge
Strong written and verbal communication
Nice-to-have
ITIL process knowledge
Project management experience
Systems implementation participation
Mentorship and team growth skills
C-suite level stakeholder engagement
Key Requirements
Post-secondary education or equivalent experience
Certification in one or more EHR application modules
3+ years implementing, training, or supporting EHR modules
Prior experience with ticketing systems
Ability to work on-call rotations including nights and weekends