Customer Service Representative I

United Consumer Financial Services Compa

Westlake, OH, United States
Manage inbound calls
Initiate collection actions
Document customer interactions
The Customer Service Representative serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities

Job Summary

  • The Customer Service Representative serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities.
  • This role requires managing inbound calls, identifying delinquent accounts, documenting interactions, and resolving complaints with empathy and professionalism.
  • The company is committed to making a positive impact, providing diverse learning opportunities, and fostering a culture where everyone is empowered to be their best.

Matching Summary

The Customer Service Representative serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities.

Skills & Requirements

Must-have

  • Manage inbound calls
  • Initiate collection actions
  • Document customer interactions
  • Resolve customer complaints
  • FTCPA compliance
  • Follow KPI's
  • Teamwork for goals

Nice-to-have

  • Positive impact on world
  • Diverse learning opportunities
  • Empowered culture
  • Negotiate payment arrangements
  • Calculate settlement figures

Key Requirements

  • High school diploma or equivalent
  • One year collection experience
  • One year Call Center experience
  • Knowledge of Billing and Collections procedures
  • Pass Inbound Skills Assessment Test

Work Rights

Not specified

Tailored Resume

Cover Letter