Customer Account Manager (contract)

Pratt & Whitney

SINGAPORE, Singapore
Onsite
Proactive customer care initiatives
Optimize team performance
Achieve high customer satisfaction
Reinforce the Pratt & Whitney brand through proactive customer care initiatives and develop a world class level of customer service

Job Summary

  • Reinforce the Pratt & Whitney brand through proactive customer care initiatives and develop a world class level of customer service.
  • Support the desired engine shop visit metrics and collaborate with various functions in aligning goals to achieve desired outcome for the customers.
  • Drive a high employee engagement culture of respect, empowerment, communication and teamwork.

Matching Summary

Reinforce the Pratt & Whitney brand through proactive customer care initiatives and develop a world class level of customer service.

Skills & Requirements

Must-have

  • proactive customer care initiatives
  • optimize team performance
  • achieve high customer satisfaction
  • strong customer focus
  • strategic and analytical thinking
  • outstanding tactical execution skills

Nice-to-have

  • high employee engagement culture
  • respect, empowerment, communication, teamwork
  • networking skills
  • creativity in developing customer solutions

Key Requirements

  • Bachelor’s Degree
  • relevant experience in aerospace industry
  • customer relationship management experience
  • cross-functional and international business environment
  • delivering to plan track record
  • Proficient in computer databases and Microsoft Office
  • SAP experience is a plus
  • Able to travel at short notice

Work Rights

Not specified

Tailored Resume

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