Research & Thought Leadership Lead, Customer Insights

Salesforce

Primary research design and execution
Quantitative and qualitative research methods
Ai fluency for research acceleration
This role leads critical Buyer Insights and Thought Leadership research programs that directly inform Salesforce's go-to-market strategy and external narrative

Job Summary

  • This role leads critical Buyer Insights and Thought Leadership research programs that directly inform Salesforce's go-to-market strategy and external narrative.
  • Candidates must leverage AI tools throughout the research lifecycle to accelerate study design, analysis, synthesis, and storytelling.
  • The position offers a unique opportunity to shape the future of workforce transformation in the agentic era while driving innovation at the #1 AI CRM company.

Matching Summary

This role leads critical Buyer Insights and Thought Leadership research programs that directly inform Salesforce's go-to-market strategy and external narrative.

Skills & Requirements

Must-have

  • Primary research design and execution
  • Quantitative and qualitative research methods
  • AI fluency for research acceleration
  • Data visualization and storytelling
  • Stakeholder alignment and management

Nice-to-have

  • Experience with external research suppliers
  • Curiosity about buyers and market landscape
  • Comfort working in ambiguous environments
  • Hands-on survey programming skills
  • Ability to synthesize across multiple studies

Key Requirements

  • Strong foundation in primary research
  • Proficiency in quantitative research methods
  • Experience managing external research vendors

Work Rights

Not specified

Tailored Resume

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