It Service Desk Agent

University of Arkansas System

Little Rock, Arkansas, US
Base: $18.00 ph; bonus/equity: not specified; bene...
Microsoft office and teams proficiency
Jira and smartsheet experience
Hardware and network troubleshooting
The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting application or hardware issues

Job Summary

  • The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting application or hardware issues.
  • This position requires maintaining accurate knowledge base articles and equipment inventory records while updating tickets from member institutions.
  • The role is a part-time, on-site hourly position located in Little Rock, Arkansas, offering no benefits eligibility.

Matching Summary

The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting application or hardware issues.

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Not eligible

Skills & Requirements

Must-have

  • Microsoft Office and Teams proficiency
  • Jira and Smartsheet experience
  • Hardware and network troubleshooting
  • Ticket updating and customer communication
  • Knowledge base article maintenance

Nice-to-have

  • Experience in higher education environment
  • Strong written and oral communication skills
  • Demonstrated analytics skills
  • Collaborative team environment experience

Key Requirements

  • High school diploma required
  • Two years of experience in computer applications or network operations support
  • Proof of legal authority to work in the United States

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter