Technical Support Engineer Ii - Identity Protection

CrowdStrike

Bangalore, India
Market leader in compensation + equity awards; com...
Hybrid
3-8 years product technical support experience
Identity technologies iam saml oauth sso mfa
Windows linux mac os troubleshooting
The role involves working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution

Job Summary

  • The role involves working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.
  • Candidates must demonstrate ownership of customer concerns by assessing impact, troubleshooting logically, and engaging relevant stakeholders to resolve issues.
  • CrowdStrike offers market leader compensation, comprehensive wellness programs, and professional development opportunities for all employees.

Matching Summary

The role involves working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.

Salary

Market leader in compensation and equity awards; Comprehensive physical and mental wellness programs; Competitive vacation and holidays

Skills & Requirements

Must-have

  • 3-8 years product technical support experience
  • Identity technologies IAM SAML OAuth SSO MFA
  • Windows Linux Mac OS troubleshooting
  • Python PowerShell Shell scripting proficiency
  • Active Directory LDAP directory services knowledge
  • SQL database query language and Regex
  • REST API integration and troubleshooting

Nice-to-have

  • Fanatical commitment to customer success
  • Continuous learning of new technologies
  • Knowledge of MITRE ATT&CK framework
  • Experience with cloud platforms AWS Azure GCP
  • Container administration and orchestration expertise
  • Security certifications and product specific certification
  • Version control systems Git experience

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 3-8 years experience in Product Technical support
  • Strong understanding of Identity protocols and technologies
  • Hands-on debugging experience in Windows, Linux, or Mac environments
  • Proficiency in at least one scripting language

Work Rights

Not specified

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