Commission awarded for increasing net revenue rete...
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Fluency in german and english
5 years customer success experience
Strategic business review leadership
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Darktrace is seeking a Senior Customer Success Manager for Key Accounts to oversee a portfolio of global clients, driving customer satisfaction and retention through strategic engagement and upselling. The ideal candidate will have at least five years of relevant experience, fluency in German and English, and a strong understanding of cybersecurity and customer success principles.
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Job Summary
The role involves managing diverse global accounts to drive adoption, renewals, and expansion while earning commission on Net Revenue Retention.
Candidates will present Darktrace solutions to C-Suite executives and conduct strategic business reviews to align long-term partnerships with client needs.
Benefits include 30 days' holiday plus national public holidays, an additional birthday day off, and comprehensive insurance coverage.
Matching Summary
Match Score: 75
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Darktrace is seeking a Senior Customer Success Manager for Key Accounts to oversee a portfolio of global clients, driving customer satisfaction and retention through strategic engagement and upselling. The ideal candidate will have at least five years of relevant experience, fluency in German and English, and a strong understanding of cybersecurity and customer success principles.
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Salary
Commission awarded for increasing Net Revenue Retention; Not specified; Benefits: 30 days' holiday + public holidays, pension, insurance
Skills & Requirements
Must-have
Fluency in German and English
5 years Customer Success experience
Strategic business review leadership
C-Suite presentation skills
Upsell and renewal negotiation
Nice-to-have
Passion for cybersecurity and AI
Familiarity with enterprise networking
Advanced understanding of cybersecurity concepts
Strong time management skills
Self-motivated team player
Key Requirements
Minimum 5 years experience in Customer Success or related fields
Fluency in German and English languages
Experience with complex customer escalations and renewals