Customer Service, Sr Associate - Givex

Shift4

Mexico City, Mexico
On-site
1+ years customer service experience
Strong verbal and written communication skills
Ability to troubleshoot pos and payment hardware
Shift4 is redefining commerce by simplifying complex payments ecosystems across the world

Job Summary

  • Shift4 is redefining commerce by simplifying complex payments ecosystems across the world.
  • The role involves resolving inquiries related to payment processing, billing, hardware, software, and accounts.
  • Candidates must be able to walk merchants through troubleshooting steps for credit card terminals and POS systems.

Matching Summary

Shift4 is redefining commerce by simplifying complex payments ecosystems across the world.

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Strong verbal and written communication skills
  • Ability to troubleshoot POS and payment hardware
  • Experience with multiple communication channels
  • Technical curiosity and problem-solving skills

Nice-to-have

  • Familiarity with payment gateways and APIs
  • Experience in restaurant or hospitality technology
  • Multilingualism in French or Spanish
  • Knowledge of CRM and ticketing platforms
  • Flexibility to work varied shifts

Key Requirements

  • 1+ years customer service role
  • Stellar verbal and written communication skills
  • Experience in customer service or technical support preferred
  • Flexibility to work varied shifts in a 24/7/365 support team

Work Rights

Not specified

Tailored Resume

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