The Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services
Job Summary
The Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services.
Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of M365, securing long-term customer success and renewal.
This role offers an exciting opportunity to shape the Exchange Online journey for our customers, working at the cutting edge of Microsoft’s cloud and AI-powered productivity services.
Matching Summary
The Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services.
Skills & Requirements
Must-have
Microsoft Exchange Server on-premises
Exchange Online solutions
AI Transformation
Customer Success
German and English fluency
Nice-to-have
Growth mindset
Continuous self-directed learning
Community engagement
AI-enabled workplace experiences
Key Requirements
Bachelor’s Degree or equivalent professional experience
German citizenship or 5+ years living in Germany
Ability to obtain security clearance
Proven Exchange on-premises and Online expertise
Deep expertise in Exchange architecture and administration