Field Services Manager

Unisys

Brisbane, Australia
Oversee field support teams
Deliver high-quality technical support
Frontline supervision of field engineers
The Field Services Manager is responsible for overseeing field support teams within the assigned region, ensuring the delivery of high-quality technical support and services to government clients

Job Summary

  • The Field Services Manager is responsible for overseeing field support teams within the assigned region, ensuring the delivery of high-quality technical support and services to government clients.
  • Provides day-to-day, frontline supervision of Field Engineers across an assigned territory and within specified client locations, ensuring timely and effective client/end-user support.
  • Acts as key escalation point for team technical and process issues and oversees ongoing problem resolution, ensuring compliance with company policies, contracted client agreements and established service level agreements (SLAs).

Matching Summary

The Field Services Manager is responsible for overseeing field support teams within the assigned region, ensuring the delivery of high-quality technical support and services to government clients.

Skills & Requirements

Must-have

  • Oversee field support teams
  • Deliver high-quality technical support
  • Frontline supervision of Field Engineers
  • Timely and effective client support
  • Maintain quality standards
  • Compliance with company policies and SLAs

Nice-to-have

  • Drive process improvements
  • Identify opportunities for improvement
  • Communicate with management

Key Requirements

  • NV1 Security clearance required
  • Minimum 4-5 years experience
  • Field service or technical support experience
  • Experience with government IT systems

Work Rights

NV1 Security clearance required

Tailored Resume

Cover Letter