Relationship Manager (alberta)

DIGI Outsource

Not specified; not specified; health insurance inc...
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Source of wealth and funds verification
High value customer relationship management
Responsible gambling and duty of care
** DigiOutsource is seeking a Relationship Manager to enhance customer relationships, particularly with High-Value Customers (HVC), in the online gaming sector. The role emphasizes customer service quality, understanding customer wealth sources, and optimizing customer verification processes. **

Job Summary

  • This role involves supporting the establishment and strengthening of relationships with High Value Customers in the online gaming sector.
  • Key responsibilities include verifying customer source of wealth, ensuring responsible gambling compliance, and creating personalized offers to enhance player experience.
  • The company offers a supportive environment with robust learning and development programs, health insurance, and an Employee Assistance Programme.

Matching Summary

Match Score: 75

** DigiOutsource is seeking a Relationship Manager to enhance customer relationships, particularly with High-Value Customers (HVC), in the online gaming sector. The role emphasizes customer service quality, understanding customer wealth sources, and optimizing customer verification processes. **

Salary

Not specified; Not specified; Health insurance included

Skills & Requirements

Must-have

  • Source of Wealth and Funds verification
  • High Value Customer relationship management
  • Responsible gambling and duty of care
  • Customer service excellence
  • CRM software proficiency
  • Clear written and verbal communication

Nice-to-have

  • Sports betting market knowledge
  • Online gaming industry experience
  • Gambling regulations familiarity
  • Customer retention strategy development
  • Dashboard and reporting automation
  • Project management efficiency

Key Requirements

  • Credit and criminal record check required
  • Qualification verification check required
  • Trust and honesty for financial data access

Work Rights

Not specified

Tailored Resume

Cover Letter