Job 142736

Honeywell

Pittsford, NY, USA
Base: $70,100-87,600k; bonus/equity: not specified...
Hybrid (100% onsite for the first 90 days, then 3 days in the office per week)
Customer journey management
Monitor customer health
Product and service suite expertise
Honeywell is seeking a Customer Success Specialist to ensure customer satisfaction and maximize the value of their LenelS2 Platinum Package. The ideal candidate should have experience in account management, customer engagement, and technology consultation, with a focus on driving product adoption and customer success

Job Summary

  • As a Customer Success Specialist (CSS), you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed.
  • The CSS demonstrates knowledge/competency in the LenelS2 Product & Service Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value.
  • Honeywell employees are eligible for a comprehensive benefits package.

Matching Summary

Match Score: 85

Honeywell is seeking a Customer Success Specialist to ensure customer satisfaction and maximize the value of their LenelS2 Platinum Package. The ideal candidate should have experience in account management, customer engagement, and technology consultation, with a focus on driving product adoption and customer success.

Salary

Base: $70,100-87,600K; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer journey management
  • Monitor customer health
  • Product and service suite expertise
  • Drive product adoption
  • Minimize churn
  • Customer relationship management

Nice-to-have

  • Identify business use cases
  • Influence upsell and cross-sell
  • Team-centered environment
  • Process improvement

Key Requirements

  • 1-2 years account management experience
  • Experience managing customer expectations
  • Proactive, success-oriented, analytics-focused
  • Organizational and project management skills
  • Exemplary written and verbal communication skills
  • Facilitation and decision-making skills
  • Strong listening and coordination skills
  • Ability to find solutions matching technology offerings

Work Rights

Not specified

Tailored Resume

Cover Letter