Senior Customer Service Representative

bp

Pune, India
Hybrid
Customer service representative
External key customers
Internal customers
The Senior Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels

Job Summary

  • The Senior Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels.
  • The GBS centre will drive modern digital solutions and agile ways of working.
  • We are an equal opportunity employer and value diversity at our company.

Matching Summary

The Senior Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels.

Skills & Requirements

Must-have

  • Customer Service Representative
  • external Key Customers
  • internal Customers
  • telephone and written enquiries
  • SAP and/or Siebel
  • MS Office application
  • Customer Service Delivery Excellence - 3

Nice-to-have

  • reimagining energy for people and our planet
  • net zero company by 2050
  • digital at the heart of our business
  • agile ways of working
  • Sustainability awareness and action

Key Requirements

  • Minimum of 12 months previous experience
  • customer service skills in a telephone environment
  • Educated to A Level standard or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter