As a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions
Job Summary
As a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions.
You will design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration and communicate complex technical concepts in a clear and practical way.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Matching Summary
As a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions.
Skills & Requirements
Must-have
Solution Consulting
Technical Presales
Customer-facing technical roles
Enterprise SaaS evaluations
Cloud architectures
APIs and integrations
Nice-to-have
Consultative mindset
Simplify complexity
Operate in ambiguity
Influence senior stakeholders
Storytelling and value selling
AI and automation use cases
Key Requirements
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles
Excellent communication & presentation skills in both Arabic and English
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms
Proven ability to communicate effectively with both business and technical audiences