Customer Delivery Relations Manager

Airbus Americas, Inc.

Mobile, AL, US
Competitive base salary; incentive compensation in...
Fully remote
Bachelor's degree in aviation or business
Minimum 5 years customer experience
High-level event planning and coordination
The role is responsible for managing Airbus' relationships with airline and leasing customers to improve satisfaction at the Mobile, AL site

Job Summary

  • The role is responsible for managing Airbus' relationships with airline and leasing customers to improve satisfaction at the Mobile, AL site.
  • Candidates will drive data analytics initiatives by performing root cause analysis on customer feedback to identify systemic issues and trends.
  • The position offers competitive base salary, profit sharing, retirement savings, and comprehensive health and welfare benefits.

Matching Summary

The role is responsible for managing Airbus' relationships with airline and leasing customers to improve satisfaction at the Mobile, AL site.

Salary

Competitive base salary; Incentive compensation including profit sharing; ESOP participation available

Skills & Requirements

Must-have

  • Bachelor's degree in aviation or business
  • Minimum 5 years customer experience
  • High-level event planning and coordination
  • Root cause analysis on customer feedback
  • Cross-functional leadership experience

Nice-to-have

  • Experience in aviation or aerospace industry
  • Advanced proficiency in spreadsheet applications
  • Knowledge of Skywise and Qualtrics tools
  • Project management certification
  • Google Workspace Gemini AI proficiency

Key Requirements

  • Bachelor's degree required
  • 5+ years customer experience required
  • US work authorization without sponsorship required

Work Rights

Eligible for employment in the US without sponsorship

Tailored Resume

Cover Letter