The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX operations while leading guest profile accuracy and pre-arrival personalization
Job Summary
The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX operations while leading guest profile accuracy and pre-arrival personalization.
This role ensures operational efficiency, data integrity, and exceptional guest experiences in alignment with Four Seasons standards from booking through arrival.
Candidates must be fluent in French and English with a strong guest-centric mindset and the ability to manage VIP bookings and escalations.
Matching Summary
The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX operations while leading guest profile accuracy and pre-arrival personalization.
Skills & Requirements
Must-have
Guest profile accuracy management
Opera and Golden systems experience
Reservations and PBX supervision
Fluent in French and English
Nice-to-have
Leadership and communication skills
Guest-centric mindset with attention to detail
Additional language proficiency
Experience with crisis management procedures
Key Requirements
Minimum 70% of arrivals reviewed two days prior
Global Essentials approved within two days of entry
Experience with Opera and Golden systems preferred