The role involves scaling Optain's US customer success function while owning a portfolio of accounts and managing a growing team of specialists
Job Summary
The role involves scaling Optain's US customer success function while owning a portfolio of accounts and managing a growing team of specialists.
Candidates will drive exam utilization, reduce churn, and expand revenue by partnering with health system executives on quarterly business reviews.
The position offers competitive compensation including a base salary between $110,000 and $130,000 plus performance-based bonuses and comprehensive benefits.
Matching Summary
The role involves scaling Optain's US customer success function while owning a portfolio of accounts and managing a growing team of specialists.
Salary
Base: $110,000 - $130,000; Bonus/Equity: Performance-based bonus and upside opportunity; Benefits: Top-tier health, vision, dental, commuter reimbursement, and wellness allowance
Skills & Requirements
Must-have
5+ years customer success experience
2+ years people management experience
Healthcare technology domain knowledge
Executive business review leadership
Utilization and churn reduction metrics
Nice-to-have
CRM platform proficiency HubSpot Salesforce
Customer success tool expertise Gainsight Totango
Regulated healthcare environment experience
AI and machine learning industry exposure
Strong data-driven decision making skills
Key Requirements
5+ years in customer success or account management
2+ years direct people management experience
Experience with FDA-cleared technology and HIPAA compliance
Track record of managing retention and expansion revenue