Associate, Payroll Client Services - Sat- Wed - Amer

Abt888inhibitor

Remote
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Payroll regulatory knowledge
Customer satisfaction focus
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • payroll regulatory knowledge
  • customer satisfaction focus
  • written and verbal communication
  • collaboration with internal teams
  • problem-solving skills

Nice-to-have

  • experience with Zendesk
  • experience with Slack and Notion
  • interest in continuous learning

Key Requirements

  • payroll customer service role experience
  • advanced knowledge in specific jurisdictions
  • experience in customer support platforms
  • experience with collaboration tools

Work Rights

Not specified

Tailored Resume

Cover Letter