Engagement Center Manager - University Of Texas At Dallas

Encoura

Richardson, Texas, US
On-site
Build and lead high performing team
Manage day-to-day operations
Execute omni-channel outreach strategies
The Engagement Center Manager at Encoura is responsible for leading a team that engages alumni, parents, and friends of educational institutions through various communication channels. The role emphasizes team building, strategic outreach, and program management within a collaborative environment

Job Summary

  • The Engagement Center Manager is responsible for building and leading a high-performing team of Engagement Ambassadors to connect with alumni and parents.
  • This role leverages the company's engagement platform to deliver personalized, omni-channel outreach including phone, text, and video to every constituent.
  • The manager serves as the site's HR and payroll liaison while analyzing program results to drive strategic improvements.

Matching Summary

Match Score: 85

The Engagement Center Manager at Encoura is responsible for leading a team that engages alumni, parents, and friends of educational institutions through various communication channels. The role emphasizes team building, strategic outreach, and program management within a collaborative environment.

Skills & Requirements

Must-have

  • Build and lead high performing team
  • Manage day-to-day operations
  • Execute omni-channel outreach strategies
  • Utilize insights for daily outreach
  • Monitor program performance metrics
  • Coordinate with support teams

Nice-to-have

  • Motivate and retain staff members
  • Develop personalized video content
  • Foster collaborative client relationships
  • Drive program improvements through data
  • Experience in fundraising sector

Key Requirements

  • Recruiting and hiring experience
  • Coaching and developing staff
  • Budgeting and program management skills
  • HR and payroll liaison duties
  • Data analysis and forecasting ability

Work Rights

Not specified

Tailored Resume

Cover Letter