The Support and Operations team is responsible for delivering exceptional ticketing service to clients through effective management of client requirements and fostering strong client relationships
Job Summary
The Support and Operations team is responsible for delivering exceptional ticketing service to clients through effective management of client requirements and fostering strong client relationships.
The Client Manager will oversee a specific client base, develop and maintain excellent client relationships, and ensure contractual obligations are met.
This role involves planning and deploying ticketing strategies, working with internal departments, and ensuring staff are adequately trained to provide excellent service to patrons.
Matching Summary
The Support and Operations team is responsible for delivering exceptional ticketing service to clients through effective management of client requirements and fostering strong client relationships.
Skills & Requirements
Must-have
Client relationship management
Ticketing systems knowledge
Develop ticketing strategies
Meet service level agreements
Internal stakeholder collaboration
Develop post event reports
Nice-to-have
Proactive problem solving
Adapt to changing business needs
Lead by example
Passion for live entertainment
Strong listening skills
Key Requirements
12-month fixed term contract
38 hours per week
Must be able to travel to office minimum 3 days a week