Customer Success Partner

Team Global Express

Competitive salary above industry st + ards; not s...
Fully remote
Experience in customer success or account management
Strong communication and stakeholder management skills
Proficiency with reporting, excel, and crm systems
This role serves as the critical link between customers, sales teams, and freight operations to drive service excellence

Job Summary

  • This role serves as the critical link between customers, sales teams, and freight operations to drive service excellence.
  • The successful candidate will monitor service performance metrics like DIFOT and manage customer escalations to ensure retention.
  • TGE offers competitive salary above industry standards, flexible working arrangements, and a supportive high-performing team environment.

Matching Summary

This role serves as the critical link between customers, sales teams, and freight operations to drive service excellence.

Salary

Competitive salary above industry standards; Not specified; Upskilling, training, mentoring, employee perks, and inclusive parental leave policy

Skills & Requirements

Must-have

  • Experience in customer success or account management
  • Strong communication and stakeholder management skills
  • Proficiency with reporting, Excel, and CRM systems

Nice-to-have

  • Freight, transport or supply chain experience
  • Proactive and solutions driven mindset
  • Ability to manage competing priorities

Key Requirements

  • Experience in logistics or freight operations highly regarded

Work Rights

Not specified

Tailored Resume

Cover Letter