Not specified, but likely hybrid or onsite based on location.
Inbound shipment management
Import discrepancy resolution
Customer inquiry handling
The job posting for a Customer Service Executive at LINEHAUL EXPRESS SINGAPORE PTE. LTD. involves managing inbound shipments, addressing customer inquiries, and ensuring timely resolutions to complaints. The role requires effective communication and coordination with various stakeholders, with a focus on maintaining high service standards
Job Summary
The role is responsible for managing assigned inbound shipments in Singapore and promptly resolving all import discrepancies.
Candidates must coordinate with origin countries and third-party delivery vendors to ensure timely service and maintain a 98% weekly POD closure rate.
The position requires bilingual communication skills in English and Chinese to handle customer feedback and arrange local or international pickups.
Matching Summary
Match Score: 75
The job posting for a Customer Service Executive at LINEHAUL EXPRESS SINGAPORE PTE. LTD. involves managing inbound shipments, addressing customer inquiries, and ensuring timely resolutions to complaints. The role requires effective communication and coordination with various stakeholders, with a focus on maintaining high service standards.