Customer Service - Portuguese

Concentrix

Izmir, Turkey
Portuguese language proficiency
Inbound and outbound call handling
Strong computer navigation skills
The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements

Job Summary

  • The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
  • The role requires tolerance for repetitive work in a fast-paced environment with the ability to rotate shifts as needed.

Matching Summary

Match Score: 75

The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements.

Skills & Requirements

Must-have

  • Portuguese language proficiency
  • Inbound and outbound call handling
  • Strong computer navigation skills
  • Multi-tasking in fast-paced environment
  • Ability to rotate shifts

Nice-to-have

  • Demonstrating empathy with customers
  • Building rapport with clients
  • Offering additional products or services
  • Flexible adaptation to changes
  • Team collaboration skills

Key Requirements

  • High school diploma preferred
  • Three to six months relevant experience preferred
  • Minimum two years college education for Philippines candidates

Work Rights

Not specified

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