Client Support Specialist

221

Base: $18.00ph. - $21.00ph.; bonus/equity: annual ...
Not specified
Answer incoming telephone calls
Gather customer information
Research required information
Axos Nevada LLC is seeking a Client Support Specialist for its Fiduciary Services division, focusing on customer service and support for clients. The ideal candidate should possess strong communication skills, a basic understanding of banking, and prior customer service experience

Job Summary

  • The role involves working closely with the VP and Operations Manager to handle incoming calls and emails from Fiduciary Operations clients.
  • Candidates are expected to research complex problems, analyze symptoms, and accurately process call transactions using designated software.
  • Axos Bank offers competitive benefits including medical, dental, vision, life insurance, paid time off, and a 401(k) retirement plan with employer match.

Matching Summary

Match Score: 75

Axos Nevada LLC is seeking a Client Support Specialist for its Fiduciary Services division, focusing on customer service and support for clients. The ideal candidate should possess strong communication skills, a basic understanding of banking, and prior customer service experience.

Salary

Base: $18.00/Hr. - $21.00/Hr.; Bonus/Equity: Annual Discretionary Cash Bonus Target 10%; RSU Target 10%; Benefits: Medical, Dental, Vision, Life, 401(k) Match

Skills & Requirements

Must-have

  • Answer incoming telephone calls
  • Gather customer information
  • Research required information
  • Process call transactions using computer
  • Make scheduled callbacks to customers

Nice-to-have

  • Self-motivated candidate
  • Moderate understanding of computer hardware
  • Common-sense best practices
  • Experience in financial services industry
  • Basic knowledge of banking regulations

Key Requirements

  • 1+ years of customer service experience
  • Bachelor's degree in Business, Finance, or Accounting preferred
  • Experience working in an office environment preferred
  • Basic computer troubleshooting skills preferred
  • Pass credit check, criminal background check, and drug screening

Work Rights

Not specified

Tailored Resume

Cover Letter