Base: $117,000 to $208,000; bonus/equity: annual i...
Fully remote
Lead national service operations initiatives
Drive cross-functional execution
Program & initiative management
Own and drive national service operations initiatives aligned to HPM S&SD strategic priorities, ensuring measurable impact on service performance, productivity, and operational improvements
Job Summary
Own and drive national service operations initiatives aligned to HPM S&SD strategic priorities, ensuring measurable impact on service performance, productivity, and operational improvements.
Lead cross-functional execution across regions, driving standardization and scalability of service delivery practices while navigating a highly matrixed organization.
Partner with senior leadership across Services, Sales, and Operations to align on priorities, inform decision-making, and ensure execution against business objectives.
Matching Summary
Own and drive national service operations initiatives aligned to HPM S&SD strategic priorities, ensuring measurable impact on service performance, productivity, and operational improvements.
Salary
Base: $117,000 to $208,000; Bonus/Equity: annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement
Skills & Requirements
Must-have
Lead national service operations initiatives
Drive cross-functional execution
Program & initiative management
Define and manage key performance metrics
Partner with senior leadership
Drive implementation of new processes
Nice-to-have
Foster a culture of accountability
Balancing strategic thinking
Operating in ambiguity
Enhancing customer experience
Key Requirements
5+ years of experience with Bachelor’s degree
3+ years of experience with Master’s degree
Proven experience leading large-scale initiatives
Strong executive presence and communication skills