Service Delivery Support Technician

Supreme Court of Oklahoma Administrative Office of the Courts

Oklahoma City, Oklahoma, United States
Base: $45,000.00 - $53,700.00; bonus/equity: not s...
Fully remote
Excellent verbal and written communication skills
Advanced troubleshooting for complex hardware issues
Proficiency with windows active directory and microsoft 365
The Administrative Office of the Courts is seeking a self-motivated Service Delivery Support Technician to provide excellent customer service and technical assistance

Job Summary

  • The Administrative Office of the Courts is seeking a self-motivated Service Delivery Support Technician to provide excellent customer service and technical assistance.
  • This role requires delivering Tier 1 and Tier 2 support by diagnosing complex hardware, software, and network issues while adhering to NIST cybersecurity frameworks.
  • The position offers a competitive salary range of $45,000.00 to $53,700.00 along with an excellent benefits package including three weeks of vacation.

Matching Summary

The Administrative Office of the Courts is seeking a self-motivated Service Delivery Support Technician to provide excellent customer service and technical assistance.

Salary

Base: $45,000.00 - $53,700.00; Bonus/Equity: Not specified; Benefits: 3 weeks vacation, retirement, health plans

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • Advanced troubleshooting for complex hardware issues
  • Proficiency with Windows Active Directory and Microsoft 365
  • Knowledge of ITIL principles for incident management
  • Experience with endpoint management tools

Nice-to-have

  • Familiarity with AI tools for automation
  • Security awareness training experience
  • Ability to work independently in a team environment
  • High attention to detail and adaptability

Key Requirements

  • Two years of information technology employment experience
  • Authorization to work in the United States without visa sponsorship
  • Four-year college degree in IT or related field preferred
  • ITIL Foundation certification preferred
  • Criminal background check required

Work Rights

Must be authorized to work in the US without visa sponsorship

Tailored Resume

Cover Letter