Escalation Engineer | Thousandeyes

Cisco UK

Krakow, Poland
**
Advanced technical support expertise
Networking principles knowledge
Cloud/saas product experience
** Cisco UK is seeking an Escalation Engineer for its ThousandEyes business unit in Krakow, Poland, to provide advanced technical expertise in solving complex customer issues related to network and cloud monitoring. The role involves collaboration with engineering and product teams, mentoring junior engineers, and contributing to the overall improvement of services through customer feedback. **

Job Summary

  • ThousandEyes delivers a real-time view of Internet and private networks to help enterprises identify and resolve issues before they impact business.
  • The role involves solving complex, high-impact customer issues, creating technical content, and collaborating closely with engineering and product teams.
  • Cisco offers a collaborative and innovative environment with global impact, focusing on revolutionizing data and infrastructure connectivity in the AI era.

Matching Summary

Match Score: 75

** Cisco UK is seeking an Escalation Engineer for its ThousandEyes business unit in Krakow, Poland, to provide advanced technical expertise in solving complex customer issues related to network and cloud monitoring. The role involves collaboration with engineering and product teams, mentoring junior engineers, and contributing to the overall improvement of services through customer feedback. **

Skills & Requirements

Must-have

  • Advanced technical support expertise
  • Networking principles knowledge
  • Cloud/SaaS product experience
  • Troubleshooting and problem-solving skills
  • Automation and scripting skills
  • Customer-facing technical role
  • Technical documentation and training

Nice-to-have

  • Mentoring and team development
  • Cross-functional collaboration
  • Creative problem solving
  • Technical writing experience
  • Knowledge of virtualization technologies
  • Security knowledge including SSO
  • Proactive digital transformation contributions

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5-8+ years technical support or engineering
  • Expert-level certifications preferred (e.g. CCIE)
  • Experience with Linux administration
  • Proficiency in one or more programming languages
  • Ability to work in 24x7 support coverage
  • Customer-first attitude

Work Rights

Not specified

Tailored Resume

Cover Letter