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Lendlease is seeking a Customer Service Assistant for Setia City Mall in Shah Alam, Malaysia. The role involves responding to inquiries and complaints from shoppers and tenants, ensuring customer facilities are well-maintained, and assisting with mall operations and marketing events.
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Job Summary
Customer Service Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner.
Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms etc.
Permanent position with 22 days annual leave per year plus 3 days of wellbeing leave, medical, dental and inpatient coverage.
Matching Summary
Match Score: 75
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Lendlease is seeking a Customer Service Assistant for Setia City Mall in Shah Alam, Malaysia. The role involves responding to inquiries and complaints from shoppers and tenants, ensuring customer facilities are well-maintained, and assisting with mall operations and marketing events.
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Skills & Requirements
Must-have
attend to inquiries and feedback
communication in person or via phone
maintain cleanliness of facilities
respond to emergencies according to SOP
work closely with other departments
Nice-to-have
keen to work in a dynamic mall environment
excellent interpersonal skills
strong problem-solving abilities
Key Requirements
Diploma or Degree
Willingness to work shifts, weekends, and Public Holidays