Technical Support Analyst

AvePoint

Cebu, Philippines
On-site
Troubleshoot technical environment
Microsoft technologies
Sharepoint, office 365, azure
The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions

Job Summary

  • The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions.
  • Working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.
  • Become a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email.

Matching Summary

The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions.

Skills & Requirements

Must-have

  • troubleshoot technical environment
  • Microsoft technologies
  • SharePoint, Office 365, Azure
  • SQL Server, Window Server, IIS
  • analyze and troubleshoot software issues
  • customer service
  • root cause analysis skills

Nice-to-have

  • passion for customer satisfaction
  • continuous learning opportunities
  • empowered to craft your career

Key Requirements

  • Expertise in product suite
  • Experience with Microsoft Cloud

Work Rights

Not specified

Tailored Resume

Cover Letter