Principal, Customer Success Manager

Workday

Hybrid (flexible work with at least 50% in-person time quarterly)
Customer success management
Enterprise-level support
Customer roadmap communication
Workday is seeking a Principal Customer Success Manager to lead customer relationships in India, focusing on maximizing product adoption and customer satisfaction. The ideal candidate will have extensive experience in customer-facing roles, project management, and a strong understanding of financial and human capital management systems

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Responsibilities include handling overall responsibility for coordinating the customer relationship and acting as a liaison between product management and the customer.
  • Workday offers flexible work arrangements combining in-person and remote time, with at least 50% of time each quarter spent in the office or in the field with customers, prospects, and partners.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to lead customer relationships in India, focusing on maximizing product adoption and customer satisfaction. The ideal candidate will have extensive experience in customer-facing roles, project management, and a strong understanding of financial and human capital management systems.

Skills & Requirements

Must-have

  • Customer Success Management
  • Enterprise-level support
  • Customer roadmap communication
  • Customer concerns resolution
  • Customer adoption supervision
  • Customer relationship coordination

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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