Support Analyst I

501

Cape Town, Western Cape, South Africa
Hybrid (2 days in-office, 3 days remote)
Troubleshooting complex software issues
Managing multiple client requests simultaneously
Working u.s. hours (est) and holidays
The Support Analyst I position at MRI Software involves providing customer support, troubleshooting software issues, and ensuring a high level of client satisfaction. The role requires working in a hybrid model with a focus on collaboration, and candidates must be comfortable operating within U.S. hours

Job Summary

  • This role serves as the primary point of contact for a global client base, resolving complex software issues to ensure a professional customer experience.
  • The position requires adherence to U.S. working hours and holidays while operating within a hybrid model of two days in-office and three days remote.
  • MRI Software offers extensive benefits including medical aid, pension plans, parental leave, and flexible time off to support work-life balance.

Matching Summary

Match Score: 85

The Support Analyst I position at MRI Software involves providing customer support, troubleshooting software issues, and ensuring a high level of client satisfaction. The role requires working in a hybrid model with a focus on collaboration, and candidates must be comfortable operating within U.S. hours.

Skills & Requirements

Must-have

  • Troubleshooting complex software issues
  • Managing multiple client requests simultaneously
  • Working U.S. hours (EST) and holidays
  • Hybrid work model with in-office days

Nice-to-have

  • SQL knowledge beneficial
  • Salesforce or CRM experience
  • Creative and curious troubleshooter mindset
  • Passion for customer support

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Ability to manage tasks under service level agreements

Work Rights

Not specified

Tailored Resume

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