Customer Service Agent - Hardship

Probe Group, Inc.

Melbourne, Victoria, Australia
1 year contact centre experience
Strong verbal and written communication skills
Ability to work rotating rosters including overnight shifts
The role involves providing critical assistance to customers navigating financial stress and vulnerability through empathetic engagement

Job Summary

  • The role involves providing critical assistance to customers navigating financial stress and vulnerability through empathetic engagement.
  • Employees will handle inbound and outbound interactions across voice and written channels while ensuring compliance with hardship support policies.
  • The company offers an unlimited mental health and well-being platform along with access to everyday savings on various brands.

Matching Summary

The role involves providing critical assistance to customers navigating financial stress and vulnerability through empathetic engagement.

Skills & Requirements

Must-have

  • 1 year contact centre experience
  • Strong verbal and written communication skills
  • Ability to work rotating rosters including overnight shifts

Nice-to-have

  • Previous collections or hardship experience
  • Vulnerability-aware communication style
  • Proficiency with multiple systems and tools

Key Requirements

  • At least 1 year of contact centre experience
  • Australian based role
  • High standards of written accuracy

Work Rights

Not specified

Tailored Resume

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