Royal Service Agent (phone Call Operator)

The Grand Tarabya Managed by Accor

Istanbul, Turkey
On-site
Excellent verbal communication skills in english and turkish
Strong active listening and problem-solving abilities
Proven experience in customer service or call center environment
The role involves acting as the voice of the company by providing exceptional customer service via phone calls

Job Summary

  • The role involves acting as the voice of the company by providing exceptional customer service via phone calls.
  • Responsibilities include answering incoming calls, resolving issues efficiently, and documenting interactions in customer service software.
  • Candidates must be fluent in both English and Turkish with a strong ability to multitask in a fast-paced environment.

Matching Summary

The role involves acting as the voice of the company by providing exceptional customer service via phone calls.

Skills & Requirements

Must-have

  • Excellent verbal communication skills in English and Turkish
  • Strong active listening and problem-solving abilities
  • Proven experience in customer service or call center environment

Nice-to-have

  • Patient and empathetic approach to customer interactions
  • Customer service certification preferred
  • Ability to work on-site in Istanbul

Key Requirements

  • High school diploma or equivalent (preferred)
  • Customer service certification (preferred)
  • Fluency in English and Turkish required

Work Rights

Not specified

Tailored Resume

Cover Letter