CSG Forte is seeking a Customer Success Manager to support healthcare organizations by enhancing customer engagement and driving account health. The role emphasizes proactive customer support, compliance, and collaboration across teams, particularly in the healthcare sector
Job Summary
The role serves as a trusted advisor for mid to high-tier healthcare merchants to ensure compliance, security, and tailored solutions.
Candidates must drive revenue retention and account health through proactive outreach at key points in the customer journey.
The position offers competitive compensation with a salary range of $67,645.14 to $108,229.96 plus bonus opportunities and comprehensive benefits.
Matching Summary
Match Score: 85
CSG Forte is seeking a Customer Success Manager to support healthcare organizations by enhancing customer engagement and driving account health. The role emphasizes proactive customer support, compliance, and collaboration across teams, particularly in the healthcare sector.
Salary
Base: $67,645.14-$108,229.96; Bonus/Equity: Eligible for bonus opportunity; Benefits: Work from Home, Dental, Medical, Vision, Paid Vacation
Skills & Requirements
Must-have
5-8 years customer success experience
Mid to high-tier account management
Healthcare workflow and compliance knowledge
Proactive customer outreach and support
Cross-functional collaboration and issue resolution
Nice-to-have
Experience in payments or SaaS industry
Strong business acumen and strategic planning
Ability to lead training and webinars
High-integrity performer with negotiation skills
Familiarity with HIPAA and data privacy
Key Requirements
Bachelor's degree in Business Administration, Healthcare Administration, or related field
5-8 years of product, solutions, or technical customer support experience
Prior experience working with healthcare organizations and understanding HIPAA regulations